This certificate will provide the student a comprehensive overview of public relations and quality management in healthcare settings. The course will equip the student with the best practices of implementing a quality system in a hospital or other healthcare organization. Patient Relations Associate are appointed in each hospital. The associates at a medical office is responsible for much of the day-to-day client facing business of a healthcare facility that includes arranging appointments, greeting visitors, organizing charts, confirming appointments, handling payments, and anything else the healthcare facility needs taken care of on an administrative level